Something not quite right? We will happily take return of your order within 7 days of purchase.

Please note that for change of mind returns, you will be liable for the return courier fee.

The items must be in a new and unopened condition for us to issue you a refund. Our team physically inspects every return, and if the items are found to be used or opened, we will be unable to issue your refund.

We will also be unable to re-ship the items to you, and in this case, you will forfeit the items entirely.

Item Bought Is Damaged or Defective

All items are thoroughly inspected and checked before being packed and dispatched from our warehouse. However, in the unlikely event that you receive a defective item from Karma, we will arrange the return and exchange of the watch immediately. If an item becomes defective during its warranty period, a repair request on the item will be actioned. In the event that the item is not repairable - the relevant supplier will either offer a replacement of the same model or an alternative model at the same price (if the item is out of stock or discontinued)

Product warranties are held by the respective brand or agent and not by Karma (Please ensure that you understand the warranty lengths offer by each brand represented on our website). If a product is in need of a repair during the warranty period then it is the clients responsibility to send the product to the relevant service centre at their own cost.

Exceptions, Non-Returnable Items

Unfortunately, sale items or gift cards do not qualify for refunds.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded via your original payment method, less the cost of the courier fee. Please remember it can take up to 7 - 10 days for your bank or credit card company to process and post the refund to reflect on your card.